Hi, I chose the 1 pound per month deal when I started with Shopify, then Today, It suddenly took 25 Pounds out of my bank account with no confrontation. I wasn’t aware of this and I’d like to cancel my plan and get my money back. Please Help.
Topic summary
Unexpected charge: A user who signed up for a £1/month promotion reports being charged £25 and wants to cancel and receive a refund.
Support clarification: If the subscription wasn’t canceled after the free 3-day trial, regular billing begins. Community forums can’t access accounts for billing issues.
Action required: The user must contact Shopify Support via the Help Center (log in and start a live chat) to cancel the subscription and have the invoice reviewed for refund eligibility.
Additional note: Support invites feedback on why the store is being closed.
Status: Unresolved; pending the user contacting Support for account-specific assistance.
Hi, @elliot11 .
Thanks for reaching out and bringing this to our attention.
If you forgot to cancel the subscription after the free 3-day trial, then it looks like we’ll need to access your account in order to assist you with cancelling the subscription as well as checking whether the invoice is eligible for a refund. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
That being said, we’d love to hear more about why you’ve decided to close the store. Or, if you have any feedback to share with us, then don’t hesitate to let me know.
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