Problem 1: I recently created a Shopify account and I made a mistake with the email, I changed the email successfully however my 3-month free trial was canceled and I was automatically moved to the 14-day free trial.
Problem 2: The Credit Card info I used to verify my plan was removed after I changed the emails of the account and I don’t know if two separate accounts were created through this process.
Problem 3: My stores appear within my setting and account info yet when I try to access them or select stores upon sign in; none are visible.
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
Thank you for all that information you have provided. It definitely gives us enough information to get an understanding of your situation. For the best assistance regarding this, please reach out to our live support team.
They are the ones who can open up back end information for you with regards to your trial, account, and billing information. Once they verify your credentials, they can dig deeper into the matter and see what actually happened to these issues that you have presented.
Since we may be dealing with multiple accounts as well, we always recommend you keep this tool at your disposal to ensure you are entering the correct log in information for each account.
Please let me know if I can assist you any further.