Hi, I worked on a new theme and as soon as I purchased my Shopify plan, my theme went away. So I upgraded my plan, but I still cannot use any themes or any apps at all. Is it because I am still on a trial ($1/month) the first two months and I have to wait?
Topic summary
A user’s custom theme disappeared immediately after purchasing a Shopify plan. They are currently on a trial period ($1/month for the first two months) and cannot access any themes or apps.
Key Issue:
- Theme vanished upon plan upgrade
- User suspects it may be related to still being on the trial period
- Unable to find Shopify contact support (no email address available)
Suggested Solution:
Another user recommends accessing Shopify’s Help Center through the store admin:
- Click on the store name in the right corner of the admin panel
- Select “Help Center” from the menu
Screenshots were provided to illustrate the navigation steps. The issue remains unresolved, with the user needing to contact Shopify support directly for assistance.
Hi,
contact with Shopify support team for this.
Shopify got rid of their contact support I thought. There’s no email address so there’s no way for me to contact them.
hi,
Login to your admin of the store and click on store name right corner (like image)
Then click on the Help Center
Thanks