Hi there, my menu has suddenly stopped working alongside my search bar and a random rectangle box has appeared next to my logo.
url is Blossom & Ivy Botanicals (blossomandivybotanicals.co.uk) password: klejay
Would appreciate some help thank you!
Hi @laura3306 ,
Thank you for bringing this to our attention! I had a chance to browse your store and you’ve done such a great job of curating your storefront and making it easy to navigate. May I ask what theme are you currently using?
When did your navigation menu stop working and the rectangular box appear next to your logo? Upon viewing your storefront, the 5 navigation menus you have displayed are functional and redirect me to the correct page(s). I am also not able to see the rectangular box next to the logo on the left hand side.
I would like to make a few suggestions if you’re still experiencing issues with the navigation menu or other areas of your storefront. Were there any recent code changes applied to your theme? You can double check this by navigating to your Online Store > Themes > Actions > Edit Code section and a purple dot may appear next to theme.liquid if there were any code changes. I’ll include a screenshot below for better visibility.
This can often affect other areas of your store and the way they function. To help identify if this is the issue, you can try rolling back your theme code to an older unedited version. You can select an older date from the drop-down menu in your Online Store > Themes > Actions > Edit Code section to a specific date before any code edits were applied.
A second option is to preview your store in a fresh Shopify theme. This can help rule out any errors as you’re previewing your store in a fresh theme that has no code edits or changes applied to it. I’ll share this resource here that goes into more detail on how to preview in a fresh Shopify theme. Once you’ve added a free theme you can locate it and preview within your Theme Library.
If you’re using a Shopify powered theme, you may be eligible for design time. Design time is 60 complimentary minutes used by our Themes Team to apply supported customizations to your store and provide custom solutions. To be eligible for design time you must be on the Basic Shopify Plan or higher, and using a **supported theme. **Feel free to look more into this resource from our help center on Theme Support to see which themes and customizations are supported.
If the theme you’re using is a third-party theme designed and developed by a third-party developer, you can also look into hiring a Shopify Expert. Shopify Experts are a team of trained developers, designers, marketers and experts that help customize areas of your store, help grow your business and assist with specific customizations.