Same for us. Shopify have left our ticket open but after repeating the same lines about “there was a bug” and “we no longer collect data before cookies accepted by customer” there has been no further explanation as to what happened on the 8th, no response at all from my follow up questions.
shellbryson
27
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Why are my Shopify analytics not recording accurate data? | 19 | 693 | December 27, 2024 | |
| [HELP] Visitors not tracked by Shopify system! | 53 | 1006 | October 25, 2025 | |
| GDPR/PECR, cookie consent, Shopify and Google Analytics - regulatory and important | 30 | 839 | August 5, 2025 | |
| Shopify Privacy & Compliance-App, ab 6.3.24 gültiges neues „EU-Cookie-Gesetz“, Consent Mode V2 | 15 | 239 | March 4, 2024 | |
| Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data | 66 | 1051 | January 8, 2025 |