Hi,
I’m having the same issue. Since the 9th of november, we have a 80% drop in our sessions.
All other tools (GA4, GMC, Ads) show normal traffic and our sales even have gone up a bit. So i’m 100% convinced that the data shown in Shopify analytics must be corrupt.
I’ve been in contact with Shopify support many times, but they keep on coming with some standard bla bla bla not relevant explanations.
First they kept on telling me that a difference between GA4 and Shopify analytics is normal. And even after explaining to them, that i’m fully aware of this small and normal difference, they kept on coming again and again with this explanation.
When i kept on pushing, they came with a new explantion:
“After examining your case, I’ve discovered that the behavior you’re seeing is expected and is linked to data tracking consent laws.”
But i’m managing 18 Shopify Shops, all based in de EU and none of the other ones is showing this drop.
So i’m getting desperate and hope to find a solution in the community. I’ve been using the Shopify platform for many years now, and my feeling is that with the big succes the support lost it’s high quality that i was used to get.