Hi all,
just thought I would share the latest information I have received from Shopify support yesterday.
Because of European data tracking (cookie consent) legislation, an update went out on October 31st that forces merchants to have a solution in place to gather data tracking consent from European customers. If no such solution is in place, all data requests will be blocked automatically.
The update was not implemented for all stores on this date and was instead done on the 8th of November for many stores, which is why you would have seen a drop in sessions from that date.
This is expected behaviour related to data tracking consent legislation. What you will need to do is make sure that you have a data tracking consent application installed such as our Shopify Privacy & Compliance app here! This way you can ensure that your data is being tracked accurately.
I then explained to him that we have always had a data tracking consent application installed, so I am not sure how this would have caused an issue for us. But that I am happy to switch over to the Shopify solution that he mentioned. I deleted the other cookie consent app we had and installed the Shopify one but I could not get that one to show. And I am really experienced with Shopify and even custom coding so I know I did everything correctly. So I let him know that I couldn’t get this to work and they seriously replied this:
Typically for this type of issue (a banner not displaying despite settings being correct on the app/your account etc), I would want to test this by using a VPN to set my region to x (any EU country) in order for GDPR compliance to be applicable to my browser session - which is going to force your banners to pop for me accordingly. We’re in the middle of changes on our side here for VPN access (entirely unrelated to this issue) so unfortunately I don’t have that flexibility available at this point. No time frame to provide on that functionality being available on this side, as much as I’d like to be able to dig into this.
Appreciate your patience here. This ticket will be marked as solved out due to automation requirements, but you’re welcome to reply back to this of course.
So basically… once again no help. I am going to try and reach out to the German-speaking support team (We are based in Germany but sell internationally) and I am hoping they will be based in Germany and at least Europe, so won’t need to use a VPN.