Bit of a strange one, our site sessions have dropped by 93% in 24 hours really not sure why and where to start looking for answers… Anyone else experienced this or anything similar? Any suggestions greatly appreciated :slightly_smiling_face: Thanks

I don’t believe so. It “should” be hitting the same API whatever Cookie banner you are using, but you will need to verify that yourself. Unfortunately, it looks like this drop in recorded traffic is just what it is now. There is no fix.

We have now accepted that there’s nothing else we can do, so are modifying some of our approaches to ads/tracking. We’re using the stock Shopify cookie banner. Shopify has been extremely unhelpful, relatively opaque from the start, and uncommunicative about implementing the change that caused all t…

Interesting side note: Of the 70 landing pages shown in our report, over 60 of them are checkout screens. Clearly, they’re not actually landing there, but it’s like that’s the only part of the site that is being tracked. Likewise, based on the numbers shown in sessions, which dropped by 90-some-odd …

Hi, could I ask what approach you’ve now taken with your ads/tracking? Our paid marketing revenue has absolutely jumped off a cliff since the changes and almost everything is (supposedly) being assigned to Direct in the source/medium reports.

Our ticket with Shopify support is still open and ongoing, but no solution. The latest they have said is: The developers are actively working on the issue. The suggestion in the meantime is to use one of the following GDPR banner apps: Privacy & Compliance Easy GDPR + Cookie Bar beeclever GDPR L…

Hi Fiona, Did you get a resolution, Is the site traffic now correct?

Has this turned around by now? I experienced the same and it has only continued to decline to the point sales have stopped at this point.

We changed to a new Cookie Banner, but I still don’t think the data is accurate. This has affected Shopify Analytics, GA4, google Ads and Facebook Ads. We have a massive hole in our reporting during the busiest time of the year and nothing from Shopify to help us.

I can’t see from this thread if anyone’s considering the possibility that the new stats are the correct stats, and the reason Shopify are quiet about it is that their figures have been inflated for so long?

Why did my website's traffic drop by 93% in one day?

Shopify Discussion

FionaDillon December 19, 2023, 3:11pm 48

Just to note, they are not saying installing the above will resolve the issue. They are just saying it might, but they don’t know what the issue is and they couldn’t tell if it had resolved the issue for any other Shopify merchants.

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Why did my website's traffic drop by 93% in one day?

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