Bit of a strange one, our site sessions have dropped by 93% in 24 hours really not sure why and where to start looking for answers… Anyone else experienced this or anything similar? Any suggestions greatly appreciated :slightly_smiling_face: Thanks

Hi Fiona, Did you get a resolution, Is the site traffic now correct?

Has this turned around by now? I experienced the same and it has only continued to decline to the point sales have stopped at this point.

We changed to a new Cookie Banner, but I still don’t think the data is accurate. This has affected Shopify Analytics, GA4, google Ads and Facebook Ads. We have a massive hole in our reporting during the busiest time of the year and nothing from Shopify to help us.

I can’t see from this thread if anyone’s considering the possibility that the new stats are the correct stats, and the reason Shopify are quiet about it is that their figures have been inflated for so long?

That’s not how it works. Broadly, most of the tracking was based on unique identifiers in cookies. Shopify implemented a change to better meet GDPR laws, which requires a user to acknowledge the use of cookies and allow them. Previously, Shopify was tracking these cookies until the user switched the…

We have the same hole! But I don’t think there is a fix (and likely, this will just get worse down the line as browsers block this kind of tracking regardless what the use picks in a cookie content modal - FireFox and Safari for a start). We’ve had to change the way we collect stats and are more rel…

Thank you for summarising! It’s coincided with a big drop in sales, but maybe that is a coincidence. Would Google Analytics show the correct figures? Or is there a cheaper alternative to TripleWhale (I can see there is a free option, but would love deeper insights).

I don’t necessarily disagree with what you said, but prior to these changes, Shopify already allowed you to select to collect data after consent. That’s why I don’t understand why so many metrics have jumped off a cliff - either Shopify was incorrectly collating data despite what we’d selected (and …

We are in the EU and we have always had ‘collect after consent’ on, as that’s the law, I’m not sure what Shopify has done exactly, but they haven’t ‘fixed’ anything. I agree with @AV11 ; either Shopify was incorrectly collating data despite what we’d selected, or they broke something. All I know is…

I don’t work for Shopify (clearly), but my guess is that: they were collecting some data for EU customers before consent (think of it as pre- pre-concent…?) regardless of the options set in the Cookie options in the Shop admin or whether the customer interacted with the cookie challenge. Shopify ‘fi…

Why did my website's traffic drop by 93% in one day?

Shopify Discussion

yawarzakir July 22, 2024, 1:46pm 66

I am facing the problem, any update from you guys?

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Why did my website's traffic drop by 93% in one day?

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