Our online store “disappeared”; worked fine from Nov through April, same plan and apps, payments made on time ; May our site disappeared; where can we find support?
Hi, @Ehatley .
Welcome to the community!
I understand that previously your store was functioning as expected and no changes were made.
Could you check the email connected to your Shopify store for any correspondence from our support team? I recommend checking your inbox, spam or junk folder and reply directly to the email for further clarification.
If you haven’t received an email the next best step is to reach out to our Live Support team via chat, email or scheduling a callback. The reason I suggest this is that we are unable to authenticate or provide account specific information via our community forums. Our live support will be more than happy to take a closer look at your account or direct you to the appropriate team to handle your query.
Let us know if you have any other questions or concerns.