shopify charged me twice for the same thing, i payed about a week ago 43 dollars and it charged me again today
Topic summary
Customer reports a duplicate charge: paid ~$43 about a week ago and was charged again today.
Requested checks and details:
- Review Settings > Billing to see if the amounts appear under Subscription fees or as app fees (apps can incur separate charges).
- Clarify whether there are two actual bank charges or just two bills appearing in Shopify.
- Provide a screenshot of the Billing page to verify the charge breakdown.
Context: Subscription fees are the recurring Shopify plan charge; app fees are additional charges from installed apps. Seeing two bills doesn’t always mean two bank charges.
Current status: Unresolved. Awaiting the customer’s billing details, bank charge confirmation, and a screenshot to determine if this is a duplicate charge or separate fees. Another participant asked the customer to share more specifics of the issue.
Hello @nbstarr !
Could you have a look into Settings > Billing and see if the bill appears as Subscription fees, or if there are any other fees such as app fees there as well?
Also, did you get two bills and get charged twice, or did you just see the two bills appear, but no extra charges on your bank?
Let me know what you’re seeing, and if you can share a screenshot that would be super helpful.
What’s the thing can you share your issue with Shopify