Is there any way I can get back the money that I lost from my own store? at this point I don’t even want to use shopify any more I just want my money back, I made a shopify store to get money and so far, I’ve done nothing but lose money from it.
Topic summary
A merchant reports that after clicking “Collect payment” on a test order (placed by a relative), money was deducted from their bank account instead of being received as revenue. They use Shopify Payments, see a debit as if they purchased the item themselves, and don’t know where the sale proceeds went. They ask how to recover the lost funds and express frustration.
A support agent requests more context (where funds went, which gateway) and notes uncertainty about the cause. They advise checking the Payouts section for a pending payout and, if unresolved, contacting Shopify Support for account-specific investigation.
Key terms: “Collect payment” typically means capturing a customer’s authorized payment for an order. “Payouts” is where transfers from Shopify Payments to the merchant’s bank are listed, including pending amounts.
Status: Unresolved. Suggested next steps:
- Review the Payouts section for pending or completed payouts.
- Contact Shopify Support to trace the transaction and clarify why a debit occurred.