Why Did Shopify Remove Staff Access from the Starter Plan?

Shopify Discussion
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Topic summary

Shopify recently removed the staff access feature from the Starter Plan ($32/month), resulting in the suspension of existing staff accounts for users on this tier.

Key concerns raised:

  • The change appears to be a new policy implemented without prior notice
  • Staff access was previously considered a basic feature, even for entry-level plans
  • Users are now seeking clarification on the rationale behind this removal

Current situation:

  • Two staff accounts have been suspended due to this policy change
  • The user is looking for alternative solutions to maintain store assistance
  • No official explanation or workaround has been provided yet

The discussion remains open, with the original poster seeking both an explanation for Shopify’s decision and practical options to restore staff functionality or find alternative support methods.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone

I recently noticed that Shopify has removed the staff option from the Starter Plan, which costs $32/month. I’m curious about the reason for this change, as it seems a bit unexpected. Now that my two staff accounts have been suspended, I’m wondering what options we have for getting help with our store.

Is this a new policy, and what should we do if we need assistance now? It feels a bit odd since the Starter Plan was already priced as an entry-level plan, and it seems like adding staff should be a basic feature.

why did they remove this feature and how we can overcome this?

Thanks!

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