A customer came into the store to buy something. They left before the transaction approved. I have no contact for them but they did purchase something before the transaction that failed. Is there anything we can do here?
Hey @brother_ldn .
Thanks for reaching out.
In this case, it would be best to allow our live support to take a further look into the order to see the available options. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to successfully verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the order you have received.
Let me know if you have any questions.