Why do all my collections say "Unavailable on Shopify inbox"? What does this mean?

Technical Q&A
1

This is news to me - I have no idea what it means.

I tried contact live hep, but that seems non-existent now. Can someone please help me with this?

TIA

2

This is PageFly - Advanced Page Builder. I would love to give you some recommendations

You can refer to this article

https://help.shopify.com/en/manual/inbox

https://help.shopify.com/en/manual/inbox/setup

Best regards,

PageFly

1 Like
3

I’m following this, as I have the same question. I sure hope it doesn’t mean that when we are away from the inbox chats - that our collections are not visible.

4

I have this too, it’s just appeared but I cant see any info as to why?!

5

Have you tried highlighting your collections > more actions > make collections available?

Or individually by selecting/ opening the collection > collection availability (top right) > manage > select all sales channels > done.

Both ways achieved the same thing for me. Good luck.

3 Likes
6

It works thank you

7

Worked. Thanks