Were told payout would take 3 days they take 6 days. Quickbooks only took 2 days.
Tech support cannot say why, just it will get better over time.
Six days of using our money to make themselves richer!
Topic summary
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Core issue: Credit card payouts via Shopify Payments are taking 6 days, despite an expectation of 3 days. This delay impacts cash flow and causes frustration.
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Comparison: Previous processor (QuickBooks) delivered payouts in 2 days, setting the merchant’s baseline expectation for faster settlements.
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Support response: Technical support could not provide a specific reason for the delay and stated only that payout times should improve over time. No concrete timeline or cause was given.
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Perception: The merchant feels the extended delay means the platform is holding funds longer to its benefit.
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Outcome: No resolution or actionable steps were provided in the discussion. The issue remains open.
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Open questions: What is causing the 6-day delay versus the communicated 3 days? Is there a defined payout schedule or criteria that influence timing, and can merchants expedite payouts?