Hello there. I’ve had this Shopify account for over 4 years and never had a problem with my payouts. On July 19th 2024, I was told my payout failed. I updated the account with another bank information and payments failed to that account. So I switched back to my old bank account and the payout failed again. I can’t access my funds and I’m completely frustrated because Shopify support hasn’t gotten back to me with a solution yet. They just keep telling me to wait.
Topic summary
Merchant reports repeated failed payouts beginning July 19, 2024. Account has been active for over 4 years with no prior payout issues.
Actions taken: updated bank details to a different bank after the first failure; payouts failed there as well. Switched back to the original bank; payouts continued to fail.
Impact: funds remain inaccessible, causing significant frustration.
Support interactions: customer support has not provided a solution and has repeatedly advised waiting, with no substantive update.
Context: “Payouts” refers to transfers of funds from Shopify to the merchant’s bank account.
Current status: unresolved. The merchant is seeking concrete assistance to restore successful payouts and access held funds. No decisions, fixes, or next steps have been provided in the thread, and no additional diagnostics or causes have been identified.