Hello. I am New to shopify. movieworldstore.com. When ever you enter a collection it doesn come up right away you are forced to “clear all” first. I reduced my filters and change my collection codition , nothing helps.
Topic summary
Collections pages were not showing products until “Clear all” was clicked, suggesting default filters were applied. (“Clear all” is the control that resets active filters on a collection page.)
Initial changes to filters and collection conditions did not resolve the issue. A responder was able to view collections normally and shared a GIF confirming access, asking if the problem persisted.
The original store owner resolved it by reorganizing the navigation: reducing top-level menu items and adding more dropdowns. This points to a theme/template or navigation-collection mapping issue rather than filter configuration.
A second participant reported the same problem and is unsure how to fix it. Support requested the store URL to investigate further.
Status: Partially resolved. One case fixed via menu restructuring; another remains open. Next steps involve reviewing the second store’s URL to determine whether the root cause is theme-related navigation structure or default filters being applied on collections.
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Hey @MWS4MVP ,
I just took a look at your store and was able to access all of your collections successfully. Were you able to resolve this issue on your end?
Look forward to hearing from you!
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Yes I was . I think I had to many title items in my menu so I created more drop downs. That’s the only thing that would fix it. Probably a template thing. Thank you anyways for looking much appreciated.
No worries @MWS4MVP , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store.
All the best,
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I am also having the same problem and I am not sure how to fix it.
Hey @Wickdripco ,
Sorry to hear that you are facing this issue, would you mind sharing your website URL so I can take a closer look?
Thanks!