Why do I keep getting an upgrade Chrome message despite updating?

Shopify Discussion

Topic summary

User cannot access their Shopify site due to a recurring in-app prompt claiming an outdated browser and urging a Chrome upgrade, despite repeatedly installing the latest Chrome.

Troubleshooting so far:

  • Support advised clearing browser cache and cookies (stored website data that can cause outdated info to persist) and shared a how-to link. The user confirmed they cleared them.
  • Another participant requested the exact Chrome version; the user asked how to check their current Chrome version.

Latest updates:

  • Support followed up to see if clearing cache/cookies resolved the issue and asked the user to try accessing the store from an alternative device if not.

Status and next steps:

  • Unresolved. Awaiting the user’s confirmation on whether clearing cache/cookies helped and the exact Chrome version number.
  • If the issue persists, the user has been asked to test on another device to isolate whether it’s a device/browser-specific problem.
Summarized with AI on February 5. AI used: gpt-5.
2

Hey, @Joseph42

Eunice here from Shopify. Thanks for posting!

Have you tried clearing your browser’s cache and cookies? Sometimes, our browsers can hold onto old information causing issues like this to arise. If you’re not sure how to clear your cache and cookies check out this page for advice.

Let me know if that works :crossed_fingers: