I cannot seem to understand what determines the order of products on the Check Out page. It is nothing like the Cart. It doesn’t seem to be based on Name or Price. We have a CRM program that grabs the first item from the order, and we need that to be the most expensive item. Anyone ever had cause to deal with this?
Topic summary
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Main issue: The checkout page lists items in an order that doesn’t match the cart. The store needs the first checkout item to be the highest priced because their CRM (customer relationship management) system pulls the first line item.
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Reported behavior: One reply states checkout items appear in the order they were added to the cart (first added at the top, last at the bottom). This is said to be the opposite of the cart view.
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Customization limits: The same reply suggests this order likely cannot be changed on standard Shopify plans. No confirmed workaround or built-in setting was provided.
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Open questions: Another participant asks if it’s possible to reorder checkout items by highest price. No definitive solution or method was confirmed in the thread.
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Media: Two screenshots were shared to illustrate the differing item orders between cart and checkout.
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Status: Unresolved. Guidance points to default behavior based on add-to-cart sequence and possible plan limitations, with no confirmed way to sort by price at checkout.
Not sure it can be changed on the normal Shopify plans, but I believe they will be shown in descending order based on the order in which they were added to the customers cart. It would be opposite for the cart.
For example if a customers adds these products in this order, it would appear in the same order at checkout. So first item added at the top, last at the bottom. Like so:
-Product #3 (First Item Added)
-Product #5
-Product #10
-Product #4 (Last Item Added)
Hope that helps!
@biznazz101
Did you find an answer here? I am facing a similar dilemma. Is there a way to reorder checkout items going off highest priced item?