Why do my ecommerce store emails land in the spam folder?

Shopify Discussion
1

Hey -

I have a problem with my emails ending up in the spam folder, right from the very beginning of setting up my store.

Whenever I make a test order or subscribe to marketing updates from my website, all notifications end up in spam. I’ve tried testing with multiple emails, both mine and my friends’, but the same issue keeps occurring, and the messages are automatically marked as spam.

My email is a custom one from Google, starting with the address info@mybrand.com. According to Shopify support and Google support, I have all DNS records set up correctly, and I have everything verified properly in Shopify settings.

Unfortunately, this issue still persists.

Is there any way to resolve this issue?

2

Hey @Vallk3r

While I don’t have a direct solution for this, I can share a great tool that helps troubleshoot issues like this: https://www.mail-tester.com

Use the tester email it provides you to generate test orders or email signups and it will provide a report on how the email is being received and possible issues that could be forwarding them to spam.

Feel free to share your findings here so that other merchants facing the same issues might be able to resolve this too.