Why do my store collections show 'remove all filters' before displaying products?

Shopify Discussion

Topic summary

  • Issue: Store collections show a “remove all filters” prompt before products are visible; the store owner asks if something is set up incorrectly.

  • Explanation: This prompt typically appears when customers have active filters (e.g., product tags, variants, custom attributes) that limit visible products. Clearing filters lets customers see the complete collection.

  • Possible causes: Normal behavior from enabled collection filtering, or unintended behavior from an app or theme customization. Recommended actions: review filter configurations, app settings, and theme options to identify conflicts.

  • Status: The owner will try the suggested checks. No confirmed resolution yet; discussion remains open, and no images or code were provided.

Summarized with AI on January 27. AI used: gpt-5.
1

Hello and Good Afternoon,

My Name is Lisa. Nice to meet you. My question is. Why are the collections I set up in my store giving my customers a remove all filters before they can view the product. Did I set something up incorrectly? Thank you for being helpful.

Lisa

2

  1. Collection filtering: If you have enabled filtering options for your collections, such as by product tags, variants, or custom attributes, the “remove all filters” message might appear when customers have applied specific filters that limit the visible products. This message serves as a reminder to customers that they have active filters and need to clear them to see the complete collection.

  2. App or theme settings: If you have installed any apps or customized your theme, it’s possible that certain settings or modifications have unintentionally introduced the “remove all filters” message. Check your app configurations and theme settings to ensure there are no conflicting settings or customization that cause this behavior.

3

Thank You NomtechSolution.
I will definitely try that.

Have a great day!
Lisa
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