Hello,
Our products have a GTIN however there is an error saying that certain products haven’t been recognised because they require a GTIN or MPN- do we need a MPN if we have a GTIN?
Please see the attached screenshots and advise me
Hi,** @WEAT_1 **.
If you’ve included a GTIN within the product, it’s not required to also include an MPN.
Are the products marked as custom within the Google fields, or not marked as custom? You can check this in bulk by going to the Google sales channel > Product listings > Manage availability. From there, under the Custom product column, your products should be set to False if they require a GTIN.
If the products have been marked as False, you can check that the barcodes you are using are valid using this barcode lookup tool. If they are valid, you can navigate to your Google Merchant Centre Account (GMCA) and head to Products > All Products section. Under the GTIN column, you can check to see if there are any products or variants with a blank GTIN. If this is the case, this means that the GTIN has not synced over from Shopify over to your GMCA, and you can reach out to our Support Team so that we can take a closer look at this on our end.
While we’re not able to provide account-specific support via the Shopify Community Forums at this time, you can visit our Help Centre here, and log in to your account to create a support request. From there, our Support Advisor team can assist in taking a look at your account, and if required they can also escalate the matters to our dedicated Google team internally.