This might be something related to cookies/cache but on some devices and browsers, users will have invisible menus (see link for reference). Using a different browser or incognito resumes normal functionality. Hoping someone can assist in identifying and hopefully even resolving this issue. If there’s any additional information needed, please let me know.
Screenshots showcasing the issue:
https://docs.google.com/presentation/d/1O4M7thvXnaxPikfQuXPG5t64pVPvOV_86PFIcS-7GYw/edit?usp=sharing
Website:
Thanks in advance!