Why do two countries repeat in the shipping address at checkout?

Technical Q&A
1

WhatsApp Image 2023-03-04 at 13.36.47.jpg
WhatsApp Image 2023-03-04 at 13.36.47.jpg591×1280 54.3 KB

why are there 2 countries repeated and appear in the shipping address in the checkout?

2 Likes
2

Hi, @MostafaShrief !

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.

I browsed your site and can confirm that I am seeing the same instance. You will want to double check your shipping profiles and rates to ensure that they are set up correctly as this drop-down is populated with countries that have rates set up in your shipping settings. I recommend making sure all countries have a rate set up, and shipping profiles.

If you’re using Shopify Markets, I suggest heading over to your Admin, clicking on Settings > Markets, and ensure that the countries are selected and there is no duplicate. You can find our guide to learn more about this process.

While browsing through your store, I noticed that the Chat with us button is in the way of the check out button once an item is added to the cart. To fix this, you can head over to the Shopify Inbox App, select Chat Settings > Brand customization and have the button appear on the bottom left of the page.

Let me know how that goes!

3

I’ve checked all the rates and the regions and countries and I’m sure that
there isn’t any duplicate country or any error, each country has its rate
so what can I do?

second I need to know if the offer of the first 3 months for 1$ still
exists or not and if yes how to get that offer?
BR
Yasser

4

Hi again, @MostafaShrief !

Thanks for following up.

I understand that you reviewed your shipping profiles and rates, but are still experiencing issues. We’ll need to access your account in order to gather more information about the issue. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

You can also reach out regarding the 3 month trial for $1 to see if you’re eligible. Depending on when you created your shop, you may need to create a new account to be eligible for the extended trial.

Let me know how that goes!

5

I’ve sent a mail to get a solution for this problem. so please help me finish this as soon as possible.

now as a Shopify partner, I need the offer of 90 days for 1$ what can I do to get that offer?

thanks