why do we keep getting this on our products page ; no products found use fewer filters or remove all

Shopify Discussion

Topic summary

Problem: Collection pages show “No products found. Use fewer filters or remove all.” when accessed via a navigation link. Example URL included multiple tag filters appended to the collection path.

Diagnosis: The collection menu item in Online Store > Navigation > Main Menu had filter tags added. These tags restrict the collection to products that contain all listed tags; because no product matched every tag, the page returned no results. (A screenshot of the menu item settings was provided and is central to understanding.)

Fix:

  • Edit the relevant menu item in Admin > Online Store > Navigation > Main Menu.
  • Remove all filter tags from the collection link so it points only to the base collection URL.
  • Result: The collection displays all products in that collection. One participant confirmed this resolved their issue.

Status: Partially resolved. A later commenter reports the same error despite “no tags to remove” in their menu item. No follow-up troubleshooting or resolution yet; further details (e.g., checking for residual URL parameters, theme/app filters, or collection conditions) were not discussed.

Summarized with AI on December 20. AI used: gpt-5.
4

Gotcha, this will occur when you added the collection menu item into your navigation settings. (Admin > Online Store > Navigation > Main Menu).

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You will want to remove the filter tags from that menu item. What filter tags does is only show the products in that collection that have those exact tags applied to each product. Since there isn’t a product in your store that doesn’t contain all of those tags, you are receiving the “no products found” error because there isn’t a product that meets the criteria.

Once you remove the filter tags from there, it will show ALL the items that belong to your “wax type” collection.

If there is anything else I can help you with, please let me know.

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