When I press the back button in my Shopify store, the black screen appears, it just clears up when I refresh the page. I have tried clearing cookies and from other devices as well. What is the reason and solution for this? my store: damnedcult.com
Topic summary
Black screen appears on the storefront after pressing the back button; it disappears only after a page refresh. The issue persists even after clearing cookies and testing on other devices; store link provided (damnedcult.com).
Shopify support notes this is the only report they’ve seen and suggests it may be a local issue. They request more context to investigate:
- Is the problem still occurring?
- Which theme (storefront template) is in use?
- Can a screenshot of the black screen be provided?
- Which “back” button triggers it (browser back vs. Shopify admin button)?
No fix or root cause identified yet. Next steps are for the store owner to supply the requested details; screenshots are important for diagnosis. Discussion remains open pending follow-up.
Hey there, @eosmontana . Thanks for taking the time to reach out to the Shopify Community with this black screen issue. My name is Imogen. It’s good to meet you!
This is definitely an odd issue to have! This is the only report we seem to have on this issue that I’ve seen, so it’s likely that it’s a local problem. I just have a few questions I would like to ask you to gather some more context:
- It’s been a few days since you originally posted your question. Are you still experiencing this issue?
- What theme are you using in your store?
- Are you able to provide me with a screenshot of the black screen that appears?
- What ‘back’ button are you hitting? Is it the ‘back’ button for the browser you’re using, or a button that is appearing in your admin?
Please, get back to me when you can with the requested information. I’ll keep my eyes peeled for your reply!