Why does a customer get locked out after multiple page views?

Hi - I have a customer that is saying they get locked out if they have been looking too many times. It won’t let them load another page.

Please advise.

Hi, @paul_greene2001 .

Thank you for reaching out!

My best advice would be for your customer to try doing some local troubleshooting such as clearing their cache/cookies and trying a new device or browser. The internet connection is usually what will cause this type of error. Can you share your URL with me so I can test it on my end?

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,