Why does a security challenge appear for every recurrent payment on my subscription app?

Payments + Shipping & Fulfilment
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Topic summary

Recurring subscription charges trigger a security challenge each time instead of processing automatically. The first payment authorizes successfully, but all subsequent (daily) payments require customer re-authorization, risking churn and revenue loss.

Context:

  • Store uses Shopify Payments; bank account and target customers are in Europe.
  • Issue occurs across multiple subscription apps; current app is Appstle.

Key points raised:

  • Moderator notes recurring payments should not need repeated authorization if customers agreed to a preset schedule, suggesting possible misconfiguration within the third‑party app.
  • Requests the specific app used; merchant confirms Appstle and a daily plan.

Guidance provided:

  • Review Appstle’s official setup and subscription management documentation.
  • Contact Appstle’s support for personalized troubleshooting and optimization.

Status/outcome:

  • No confirmed resolution yet. Next actions are to verify app configuration per documentation and work with the app’s developers to identify why recurring charges trigger security challenges and how to enable automatic processing.
Summarized with AI on January 12. AI used: gpt-5.
4

Thanks so much for that context, @mhterra !

I was able to find the app’s documentation for you which details how to correctly set up the app along with managing subscriptions. Please do review that along with your existing configuration to learn what the issue is.

Furthermore, if you’re still unsure then I welcome you to connect with the app’s developers directly. I trust they will be able to provide you with personalized support and review the set-up for optimization.

Warm regards,