Hello attached I have 2 examples of what my site looks like at the moment. For some reason when editing it shows up fine on desktop view, which is the first image example, however when I look at the site on a browser a shop now menu pops up on the image. If anyone could help with this it would be greatly appreciated.
Hi there @rezithclo . I’m happy to look into this with you! I just have a few questions to start to make sure I understand correctly and share the best advice.
- To double check, the first image is taken from within your theme editor and the second image is when you visit your storefront through your browser, correct?
- Have you made any coding changes to your theme? Or recent changes in general before you noticed this?
- Have you tried to view your website from any other browsers or devices? Would you be willing to share your store URL so I can see how it appears on my end?
Since you’re using a Shopify theme our theme team may be able to help with this. I’d recommend reaching out to our support team on this page. While I’m not able to see any account information over the Shopify Community, our Support Advisors would be able to review this with you in more detail. If your theme contains third party code changes we may not be able to assist further. In that case I would recommend hiring a Shopify expert to assist you with your theme. Shopify experts are trusted, third-party agencies and freelancers who offer services to Shopify merchants. You can hire one through this page or learn more about them on this page.
Steps to request support:
- Start on this page.
- Log in to your account.
- Select a topic most related to the issue or question you have.
- Review the common questions and help guides or continue to the support options listed beneath the guides.
Please let me know if you have any questions!