Why does activating reCAPTCHA freeze my site's screen?

Shopify Discussion
1

Hello,

When I activate Recaptcha (Enable Google reCAPTCHA on login, create account and password recovery pages) on my site, I regularly get customers where the screen freezes (mobile, iPad, safari browser). What can I do to not let this happen?

If I don’t have it activated I get 30 to 40 spam accounts per day from Russian origin.

Thank you

Erwin

2

I’ve seen that some apps may interfere with recaptcha.

If you can try disabling them one by one you should be able to find out which one.