My stores are closing when i add a credit card for purchase a plan. Can someone help me pleaee? What is the problem.
Hi there, @brodiestore . Thanks for reaching out to the Shopify Community with your question!
This is an odd occurrence you’re experiencing here. I have a couple questions I’m hoping you can provide some context on so we can dig a bit deeper into things:
- How many times have you tried purchasing a plan?
- Is this issue occurring for one store, or several?
- Have you tried using different credit cards to make the payment?
- What type of credit card are you using?
- From what location are you making the payment?
- Do you see any specific error messages when attempting to make the payment?
Please, get back to me when you can with the requested information. I hope to hear from you soon!