We are having a problem with apple pay. When customers use apple pay, their order automatically reverts to shipping and the store pickup option is not available. I then have to go in and manually refund the shipping fee and email them when their order is ready for pickup. How can I change this? This is time consuming and frustrating on the customer’s end as well. This should be seamless but it is not.
Topic summary
Main issue: Using Apple Pay in Shopify express checkout removes the Store Pickup (and sometimes Local Delivery) option, defaulting to shipping. Merchants must manually refund shipping and coordinate pickups, creating customer friction.
Scope and history: Reported since at least 2020 with multiple threads referenced. Merchants in 2021 through November 19, 2024 confirm it persists and affects daily operations, especially for local-first businesses.
Current behavior details: Apple Pay forces a shipping address and, for pickup-only products, can error that the item doesn’t ship to that address. Shop Pay and PayPal reportedly allow pickup via express checkout, while Apple Pay does not.
Workarounds mentioned: The Zapiet Store Pickup + Delivery app can work with express checkout methods if configured correctly (setup guide linked). No native Shopify solution or official fix is stated in this discussion.
Outcome and status: No resolution; issue remains open. Merchants request higher priority from Shopify, with some considering disabling Apple Pay or reevaluating platforms. Key unanswered question: whether and when Shopify will support pickup with Apple Pay natively.
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This is a longstanding issue with Shopify, and they don’t seem remotely interested in fixing it. Here’s another thread on the same topic: https://community.shopify.com/c/payments-shipping-and/pickup-not-available-with-express-checkout/m-p/1065941/highlight/false#M44717
And another thread:
https://community.shopify.com/c/shopify-discussions/pick-up-at-store-issue/td-p/749280
I don’t have much faith they’ll fix it. The first comment I saw was from April 2020. It’s October 30, 2021. They. Don’t. Care.
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Hi there,
Marija here from Zapiet. I understand your sentiment, and I hope there will be a native solution available soon.
In the meantime, our Store Pickup + Delivery app should work with express checkout methods if set up correctly.
If you would like to give it a try, please take a look at our Express checkout methods article.
We’re also happy to answer any further questions you might have regarding our app—let us know if you need help! 
Take care,
Marija
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I have the same issues with local delivery and apple pay. What is the solution for this??
Come on Shopify. This is a burning issue. Please raise it higher onto your priority list. I have hair salon clients who really needs this . . .
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Yes, shopify, we need you to solve this?
We are literally having this same issue . We wanted Apple Pay on our website to make it FAST . But when ppl pay with apple pay it does not allow them to select PICK UP . These things really need to be looked into and changed
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@Shopify_77 this is still an issue as of 20 minutes ago! As a product based business in the early stages, a lot of my customers are local. I have just had one complain they couldn’t select pick up and use Apple Pay.
Please tell me you are going to find a fix???
We’ve only been up and running for less than month and this has been our number 1 issue —every day! What is the plan or do I just ditch apple pay? Or do I ditch shopify. This can’t be difficult.
It’s now November 19 2024 and still no fix?
For certain products it’s pickup only. I’m using Zapiet to set the day and time for pickup and Express Checkout works fine with Shop Pay & Paypal but it keeps trying to force a shipping address for Apple Pay, then gives an error that it doesn’t ship to that address.