Hi there! I am facing a critical issue on a site I manage (superdry.my), whereby any customer that clicks on Add to Cart, will cause the page to freeze and they will be unable to proceed.
Another issue that happens is that they are unable to select the size before they add to cart, clicking the size buttons here immediately directs them to the Cart page, and adds the smallest size to cart.
These were all working fine previously, and there have been no coding deployments in the last 30 days so it’s strange that this is happening now, possibly due to update from an existing App.
As your issue is affecting customers from checking out, we want to have this resolved as efficiently as possible! We’ll need to access your account securely with our live authentication methods. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.
