When I am on my online store’s catalog that displays products and I click “choose options” or try to click on a product to look at it and pick sizes, colors, buy it, etc, it redirects me to a blank page. What am I doing wrong? How do I fix this?
Hi, [email removed]Bridarling!
Are you able to send through a link to your website so we can see the issue for ourselves on our end please?
Have you got any Third - Party apps on your store that are related to the Products section of your website? This may be the issue if that’s the case.
Hello,
Please share your store URL and password(If it is password protected).
So that I can check and suggest you a solution.
Thank you
Hi, [email removed]Bridarling!
Thank you for providing your website link.
I have taken a look on my end through your website and I am able to access the products on your website.
Please see an example of a page I can reach below -
Is the issue with the entire website or specific products?
This may be a local issue, so you can look at trying the below -
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito mode or private mode windows to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones.)
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.