Why does clicking on the right side of my product page redirect to shipping policy?

Store Design
,

Topic summary

Product page issue: clicking anywhere on the right-side product info area (price/title/variants) redirects to the Shipping Policy page. URL and password were shared, along with screenshots illustrating the behavior.

  • One reply suggested this link is a standard Shopify feature for easy access to shipping info, but no configuration details were provided.
  • A CSS-based fix was proposed to disable clicks on the shipping policy link overlay within the product blocks (using pointer-events on the /policies/shipping-policy anchor).

Results and regressions:

  • The CSS initially stopped the unwanted redirects, but navigation arrows stopped responding afterward.
  • The redirect persists when clicking near the variant picker, and a custom button became unclickable, causing usability issues.

Current status:

  • The helper could not reproduce the problem on review and requested a specific URL where the issue still occurs for further investigation.
  • No confirmed resolution yet; further debugging is pending.

Notes:

  • Screenshots are central to understanding the misclick/overlay behavior, and direct site access (with password) was provided for live testing.
Summarized with AI on January 28. AI used: gpt-5.
1

Hello community!

On a product page on the right side where the price, title, variants etc are there is a (kind of) hiperlink that when you click whenever you like on the right side of the page, you are to be sent to a shipping policy…why??

pic.png
pic.png2647×1277 294 KB

Can anyone help? Please!

url: https://provoness.pl

password: gewtwo

2

it seems like the hyperlink you mentioned on the right side of the product page is actually a link to your store’s shipping policy. This is a standard feature on Shopify stores, and it is meant to provide customers with easy access to information about your store’s shipping policies.

When customers click on this link, they will be directed to a separate page on your website that outlines your shipping policies. This is important information for customers to know, as it helps them understand what to expect when it comes to shipping times, costs, and other important details.

3

Hi [email removed]Natalia96,

You can try this code by following these steps:

Step 1: Go to Online Store->Theme->Edit code.

Step 2: Search file theme.css

Step 3: Paste the below code at bottom of the file → Save

[data-product-blocks] > [href="/policies/shipping-policy"]{
   pointer-events: none !important; 
}
[data-product-blocks] > [href="/policies/shipping-policy"] *{
   pointer-events: !important; 
}

Hope my solution works perfectly for you!

Best regards,

Richard | PageFly

1 Like
4

It works perfect! but one thing - I cannot use these arrows to open a page. They do not respond now.

Zrzut ekranu 2023-04-21 o 09.41.45.png
Zrzut ekranu 2023-04-21 o 09.41.45.png1330×301 9.67 KB

Is there any chance I can change it?

5

I place it and it’s kind of working and it’s not becuase when you clik somewhere around variant picker still it sends me to policy page…it is sad because I paid for this theme and it turns out that it sucks..help please

6

I understand, but it’s not working properly. Customer cannot even push the button that i implemented because one is automatically send to the polices page. It doesn’t make sense and it is frustrating

7

Hi @ITInside9 ,
I checked the product page but I can’t this issue. can you give me the URL still an issue? I will check now for you