Google shows errors even after adding missing values to each product. It accepts when we make a change but within a few hours or days, it shows as an error again. Is anyone else facing this issue with the Google channel? If you have any suggestions on how to fix this permanently please share. thank you
Hi, @Trendroots !
Thanks so much for reaching out and describing your issue.
That does indeed sound very strange, so let’s get a better understanding of how you have your store set-up. What sticks out to me here is that you are able to successfully update your product to include the missing values, but then it automatically reverts back to the original state within some time.
- To clarify, are you using the Google Channel App developed by Shopify, or is it a third-party app?
- If it is indeed the Shopify developed one, are you using any other apps to manage your products or inventory?
- Finally, do the products revert back to their original state within a certain timeline or follow a specific pattern? For example, do the products lose changes every 24 hours like clockwork or is it randomized?
Please get back to me as soon as you can and I’d be happy to continue our discussion.
Warm regards,
Hi, @Trendroots !
Me, again. I came across this Google Support article on updating missing fields and I thought I would pass it along while we troubleshoot your error. This way, we can make sure to cover all our bases.
I look forward to your reply,
I am having the same issue. After I update the missing fields in Shopify via Google Channel, it reverts back to the same error within minutes. But when I click Edit Google Fields, the fields that I added and that Google is saying is missing are there.
Hi, @twannanesbit !
Thank you so much for reaching out and joining this thread and sharing your experience.
In order to troubleshoot this further, are you also able to answer the context gathering questions I shared above? That way, I will have a better idea of your situation and be able to investigate thoroughly.
Warm regards,