Why does Google Recaptcha keep looping?

Shopify Discussion

Topic summary

Users are encountering a persistent Google reCAPTCHA loop issue on Shopify stores, where the captcha repeatedly displays error messages and prevents form submissions.

Affected Areas:

  • Customer registration pages
  • Theme preview URLs
  • Contact and registration forms

Identified Causes & Solutions:

  • Translation apps: One user resolved the issue by switching from Gtranslate to Langify, suggesting certain translation apps conflict with reCAPTCHA
  • Theme preview testing: Opening the store URL in a private/incognito browser before testing forms appears to help
  • Temporary workaround: Some users have disabled reCAPTCHA entirely, though they acknowledge this isn’t an ideal solution

Current Status:
The issue appears suddenly for some users without clear triggers. One user reports the problem persists on their live site despite having no translation apps installed and properly adding content_for_header to the theme. The discussion remains open with users seeking more permanent solutions.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

same in video

Bug:

To continue, let us know you’re not a robot.

“Your answer wasn’t correct, please try again.” is Looooop

2

Error when use theme url preview.

3

Hello,

We have simialr problem in customer register page, can you provide more details about how did you fix this problem?

Thank you very much

1 Like
4

Hi friend,

i get my error when open form in theme preview then submit data to form,

fix: you can open url store in private browser after that you can test, submit submit submit more :grinning_face_with_smiling_eyes:

ex: something like this in picture get url theme preview or in open preview theme,after submit register or contact.

Thanks you

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2020-08-06_165422.png719×146 6.1 KB

5

Hi,

Did you use any translation app on your web? we used to have same problem because we use Gtranslate, can’t fix it at all, we had to ask Shopfify to turn off Google recaptche. After we switch from Gtranlate to Langify, this problem is fixed

Hope it helps

6

Hello, I am experiencing the same issue on my live website. Additionally, I do not have any translation apps The content_for_header has also been added to the header section. I’m unsure about the sudden occurrence of this issue. Currently, I have disabled the captcha, although I acknowledge that it’s not an ideal solution.

1 Like