Every time I put in a weight I get an error and I can’t create a shipping label…
I am getting shipping errpr too and so are my customers stating their order cannot be delivered to their locations when they have ordered from me before and all my shipping settings havent changed?
Yep same problem, losing potential sales as we speak.
Hey, @naomiajones !
As @Carole68 has shared, you were likely affected by the issue that recently emerged involving the purchase of shipping labels. Thank you for your patience and understanding while we worked to get it fixed. I’m pleased to let you know that this has been resolved and you are now able to purchase shipping labels. Please note that you may need to clear your browser’s cookies and cache before attempting to purchase them again.
If the issue still persists after clearing your browser’s cookies and cache, please feel free to share the exact error message you’re seeing and I’ll investigate. Thanks!