Why does Linkpop website load only on WiFi?

Technical Q&A
1

When using Data Linkpop does not open “There was a problem loading this website”… on WIFI it works every time!

Anybody have a solution to this or will I have to go back to Linktree haha

Thanks in advance!

2

Hi, @StuckinNeutral .

Welcome to the Shopify Community.

Could you please share your Linkpop link, so I can try to replicate the issue?

To gather more context, can you provide information on the following:

  • Are you attempting to load the link from your Instagram? If you’re attempting to click the link from Instagram, it would be how the app is loading or redirecting the link.
  • Are you trying to click the link from another social media page?
  • What browser(s) and device(s) are you using to access the link?

I’m looking forward to your reply!

3

https://linkpop.com/6f3dd0-3

This is our link here.
On any phone through our instagram link, it says unable to load, if the
user is on Data not wifi.

4

Thanks for sharing that link.

I navigated to your Instagram page and was able to successfully open your Linkpop link on an iOS device using data.

Could you try clearing your cache and cookies on mobile and completely restarting the device?

5

Data is on for Instagram and safari

6

Thanks for advising!

Since we’ve gone through some troubleshooting steps and the issue persists, the next best course of action is to create a support request via the Shopify Help Center.

This will ensure your account is safely and securely authenticated, so our specialized team can troubleshoot effectively and take a look at your account. If you require assistance accessing the Help Center or have additional questions, feel free to share them in this thread.