Why does mobile checkout error occur on my client's store?

Technical Q&A
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1

Hey,

We have a problem with one of our client’s store. When I place an order using iPhone (browserstack), it shows me a error message that “a problem repeatedly occurred” https://www.screencast.com/t/ij3y3W28Mj. When I go back, I see the thank you page.

Also, since May 11th, both GA4 and UA are attributing orders made on mobile devices to desktops.

Could you help me fix this?

Thanks!

2

I understand that you’re experiencing two issues with your client’s store:

  1. When placing an order using an iPhone on BrowserStack, you encounter an error message stating that “a problem repeatedly occurred,” but when you go back, you see the thank you page.

  2. Since May 11th, both GA4 and UA are attributing orders made on mobile devices to desktops.

To address these issues, you can take the following steps:

  1. Error Message Issue:

    • Check the order placement process thoroughly, including any customizations or third-party apps involved.
    • Review the error logs or error reporting tools in your store’s backend to identify any specific error messages or patterns related to the issue.
    • If possible, replicate the issue on a real iPhone device rather than relying solely on BrowserStack. This will help determine if the problem is specific to BrowserStack or if it’s a general issue.