Why does my account get deactivated when selecting a plan?

Topic summary

A user is experiencing a critical technical issue where their Shopify account or website becomes deactivated immediately after attempting to select a subscription plan.

Current Status:

  • Problem remains unresolved
  • No responses or solutions have been provided yet
  • User is actively seeking assistance

Key Issue:
The deactivation occurs during the plan selection process, preventing the user from completing their subscription setup. This appears to be blocking their ability to use Shopify’s services.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.

i need help, when picking a plan my website/account gets deactivated