Shopify keep putting holds on my account then off again then on again every 2 days paused all my payouts so taken my money when ive posted all the orders keep asking for support and they all say you’ll get you’re payout in 24 to 48 hours but it keeps on saying its scheduled for today the 9th and not getting the money they’ve not asked for any documentation just feels there messing around with me and my hard earned money £12k needs sorting asap im getting sick and tired now !!!
Topic summary
Multiple merchants are experiencing recurring payout holds on their Shopify accounts, with significant amounts ranging from a few thousand to £12,000+ being withheld for 10-12+ days.
Common Issues:
- Payouts repeatedly paused and unpaused without clear explanation
- Support provides generic responses (“team is investigating,” “24-48 hours”) without actual resolution
- No direct communication with Finance/Account teams handling the holds
- Verification processes appear automated with minimal human oversight
Support Experience:
- Merchants report support agents only add notes to tickets without escalating effectively
- Multiple contacts yield identical responses with no progress
- No phone support available, primarily bot interactions
Resolution Example:
- One user (snow888) resolved their issue after 12+ days by identifying address mismatches between their store and tax authority (CRA) records
- Required persistent follow-up with support to identify the specific verification failure
- Once corrected, payout processed within one day
Current Status:
Most cases remain unresolved. Merchants express frustration over lack of transparency and consider legal action. The discussion suggests verification holds may be triggered by account discrepancies requiring manual correction.
Hey there, I’m really sorry to hear about the ongoing troubles you’re facing with Shopify regarding your payouts. It’s completely understandable that you’re frustrated and worried about your hard-earned money. The constant holds and delays are not only inconvenient but also a cause for concern.
I’d recommend continuing to reach out to Shopify support as you’ve been doing, keeping detailed records of all your interactions. Be persistent in seeking a resolution and don’t hesitate to escalate the issue to higher levels of support if necessary.
It might also be a good idea to keep an eye on your account settings and transactions to ensure there are no unexpected issues. While it’s frustrating, sometimes payment holds can be triggered by certain activities or account settings that need adjustment.
Lastly, if the issue persists, consider seeking legal advice or contacting your local consumer protection agency. Your £12,000 is a significant amount, and you deserve a prompt and transparent resolution.
I hope Shopify resolves this matter as soon as possible, and you receive your money without further delay. Hang in there, and please keep us updated on your progress.
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They have been holding our 5-figure money for 10+ days. Support is useless. If you reach out to them, they will just add a note to the ticket saying that you reached out. Finance/Account Team is supposed to look into this issue but support agents do not reach out to them directly. They just add a note to the ticket and nobody sees those notes. I contacted to support 8-10 times at different times and talked with different people. They lie saying that “Team is working on it”, “They are investigating it”, “They are reviewing it”. NO THEY ARE NOT. When I ask support agents how exactly they know someone is working on it, they don’t have an answer. They assume it. They just want to close chat and continue with their lives. They say they understand my concern and urgency. How nice. Your understanding is not paying my debts to the suppliers. I need my money. If your payouts are being held, take three deep breaths. Remind yourself that your business will survive this as well. Do meditation to find calm and peace. You will need it.
Has your issue been resolved? This is happening to me now. I have a few thousand that they are not depositing. I updated the information they asked for my payout is still pending. It’s been over 10 days now. I hate they have no customer service and I’m only talking to a robot. It’s absolutely ridiculous
I’m getting the same issue now. It’s been over 12 days and my payout is still paused. I think it’s a bot that’s doing the verification and I even have an escalated ticket but no response. This is not an acceptable way of doing business if you can’t get paid!
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I have the same issue, going on 3 days and nothing has been resolved. This seems unlawful. Class action suit holding money for no reason. All my information is correct but not being verified.
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Did this finally get resolved? Im going through the same thing, and I’m just told to wait.
Yes, it got resolved finally and the payout was very quick, like next day. My case has to do with address differences because I use PO Box with CRA communication. It’s different than the store address. Once I changed the addresses with CRA to match, the issue was resolved. I had to keep bugging Shopify support to get the reason why it was denied. It’s not very user friendly. Good luck with your case.