Hi im having an issue with my products just loading when adding to cart.
It so happens that the first time i add something to cart it works perfectly - and if i just click add to cart again directly after it just loads - and if i change product, and try to add to cart it will add them to cart, but if i add again directly after it gets stuck on loading again. - this is an issue on both mobile, and dekstop - and i’ve tried on many live theme and previous variations - and it seem to do it on everything - i just dont remember it being an issue before now.
Topic summary
A user is experiencing an intermittent issue where the “add to cart” button gets stuck loading after the first successful addition.
Problem Pattern:
- First product addition works correctly
- Subsequent attempts to add the same product immediately after result in endless loading
- Switching to a different product allows one successful addition, but repeating the action causes the same loading issue
- Occurs on both mobile and desktop across multiple themes and variations
Technical Analysis:
A developer (Ihor-Sh) identified this as a complex issue requiring review of the theme’s core empire.js code. After the first add_to_cart request, subsequent AJAX requests fail, preventing customers from adding the same product again unless cookies are cleared.
Current Status:
The developer offered to investigate and resolve the issue by connecting to the store directly. The conversation moved to private channels to continue troubleshooting.
Hi, Yes that makes sense - but how do i find out what part of the code could cause this issue - im not really much of a coder - so i dont even know where to start.
Hi @miniserv it’s a bit complex issue.
To fix it theme core empire.js code review needed on dev environment.
Somehow after first add_to_cart request next ajax request fails and didn’t give ability to customer to add same product to cart again (only cookie cleanup helps). issue looks very weird and urgent i think.
I can resolve this, but i will need to connect to your store. If you’re interested in this - feel free to continue discussion in private channel.
Hi Ihor - sounds interesting, id love your help - ive sent you a private message