Why does my automatic discount code remove free products at checkout?

Hello,

So my store is having a problem, I have set up an automatic discount code that works like 3 for 2, It works for part of my products but if you put 3 of the same product and variant in the cart, everything looks right until you go to check out, then the free product just disappears out of the basket. And even bigger problem is when you put 6 of that same product in the cart, it makes you pay for three and one is free the other two products disappear. It is getting really frustrating and I’m losing a lot of customers because of that!

What is the solution for this?

The webpage is: www.fairvape.myshopify.com

Hi @Stefan_Arnorsso

You can follow this guide: How to Create a Buy X Get Y Discount on Shopify. It may help you in this case.

Hope it helps!

Hi @Stefan_Arnorsso ,
I suggest you try our BOGO app Quantity X. You could create an offer you want right here: