I have been working on a new site I am currently trying to launch for my current e-commerce store and I am experiencing an issue with my Buy It Now button. When I click the button I receive a notification pop-up displaying “Transaction Failed - An error occurred while processing your checkout. Pleas…

Hi @Kibby , Is it possible that you’re attempting to test this while in your Theme Editor? Make sure that the theme version you’re wanting to work with and test is the one that is published, then attempt this test from your live storefront. Also, be sure that you aren’t in “test mode” with your pa…

Hi @Kibby if you check this url then it is working fine https://mypitboard.com/products/mypitboard

Yes the buy now button works fine on our site that is currently live but, for the site that it is in development it does not work and that issue persists.

Hey Ren, Thank you for the response! I am not in test mode and I have attempted to purchase through the theme editor which is where I get the issue. I have tested the store when it was published as well and I was getting the same error. I will contact the shopify payments support about the issue. …

@Kibby Can you share your duplicate theme URL like this? https://mypitboard.com/?_ab=0&_fd=0&_sc=1&preview_theme_id= YOUR_THEME_ID

Thanks for the response, Kibby. Just to clarify, are you still in the store editor despite the theme being published? Or have you tested directly from the website, as if you were a customer? I suggest clearing your browser’s cache and attempting to test your button through the website directly.

Hi Dbuglabpvtltd, we’re facing the same issue with our store, but it’s intermittent and hard to reproduce consistently. I see it more often in Safari, but I did reach out to Shopify support and they were also able to reproduce it in Chrome. While I am still waiting to hear back, I was wondering yo…

Hi Kibby, have you ever found a solution to this? we’re facing the same issue with our store, but it’s intermittent and hard to reproduce consistently.

I [image_2026-01-02_025049915] How to solve the Item no longer available issue?

Why does my Buy It Now button show a transaction failed error on my e-commerce store?

Store Design

Dbuglabpvtltd January 11, 2022, 4:45am 3

Hi @Kibby

Preview link doesn’t redirected to checkout.
Please try this with actual store URL then it will work fine.

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Why does my Buy It Now button show a transaction failed error on my e-commerce store?

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