I’m having the same issue. I go to numerous outdoor events throughout the year and my “chip/swipe” reader keeps going into sleep mode and needs to “wake” up. It’s random and really disrupts the traffic flow when customers are checking out. I was going to purchase a new one but unfortunately they are out of stock because of supply chain problems. I didn’t have this problem last year? It seems to have started when the POS layout changed from an update. Is there a way to go back to the old layout or a “restore” option? Help!
Topic summary
Chipper card readers appear to “fall asleep,” disrupting checkout, especially at events; merchants are resorting to manual card entry, worried about higher fees and lost sales.
Support clarifies this is expected behavior: Chipper has no sleep mode but enters standby after 30 seconds of inactivity. It remains connected and should resume when you press and release the power button. Holding the power button 4+ seconds resets Bluetooth pairing, requiring re-pairing and causing delays.
Merchants report the issue feels new since a POS layout update and note replacement readers are out of stock due to supply chain issues. One user asked to revert to the old layout.
There is no setting to disable standby. Support logged a feature request to adjust this behavior but cannot guarantee changes. Reverting to POS Classic isn’t possible; the platform has moved to the All-New POS (ANPOS) with POS Pro for advanced retail features. POS = Point of Sale.
Status: No fix or workaround beyond the wake procedure; issue remains open.