I’m trying to make changes to my shopify website but whenever I open the editor after 1-2 clicks my cursor changes into grabbing hand icon and then I can’t open any section and make any changes. Kindly provide a solution.

Hey, Could you please share your store URL and password (if applicable) so that I can take a look and provide you with the solution code. Thanks!

Hey there! That sounds super frustrating! Have you tried refreshing the page or clearing your browser cache? Sometimes, those little glitches can mess things up. If that doesn’t work, you might want to check if there are any updates or try a different browser. Fingers crossed you’ll be back to editi…

I’m also experiencing the same issue. I noticed that it only affects Windows 11 users. After chatting with them a few times, they confirmed that there is an issue specific to Windows 11, and they are working on fixing it. Are you using Windows 11?

Tried Everything, Checked with multiple browsers but this issue still persists. Somehow, Firefox works for 15-20mins and then again the cursor changes to grabbing hand icon.

What is your Device Operating System?

Check with windows 10 or mac. Its working. Issue is with only windows 11. I already opened a ticket but still didnt gget a reply.

I’m having the same problem, and it’s been happening for about two weeks now. Like you, my cursor turns into the little grabbing hand, and the dropdown arrows disappear when selected. I can usually make 1–2 changes in the customizer before it stops responding properly, then I have to save and refres…

Hi, I am new here. I am having this problem as well. Very frustrating. I kept thinking I was doing something wrong. It is slowing down my website revamp. Please fix soon.

im also having this issue and unable to update my site on windows 11. does anyone know how to rectify this?

Why does my cursor converts into grabbing hand icon and then I can't make any changes to my website?

Technical Q&A

Sar4 June 17, 2025, 3:19pm 15

Is everyone still experiencing this issue? I’ve been in contact with Shopify support and they wont put a timeline on a solution which usually means months of waiting.

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Why does my cursor converts into grabbing hand icon and then I can't make any changes to my website?

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