Now i am not experiencing grab icon. now i have to double click to go inside of any sections settings. single click won’t work. i habe to double click
Why does my cursor converts into grabbing hand icon and then I can't make any changes to my website?
Topic summary
Users are experiencing a critical bug in Shopify’s theme editor where the cursor changes to a grabbing hand icon, preventing them from making website edits. The issue typically occurs after 1-2 clicks, causing dropdown arrows to disappear and sections to become unresponsive.
Key findings:
- Initially suspected to affect only Windows 11 users, but confirmed cases also exist on Windows 10
- Workarounds like refreshing, clearing cache, or switching browsers provide only temporary relief (Firefox works for 15-20 minutes before failing)
- The problem has persisted for approximately two weeks
- Windows 10 and Mac systems appear unaffected
Current status:
- Multiple users have contacted Shopify support, but the company has not officially acknowledged it as a bug
- No timeline provided for a fix, suggesting a potentially lengthy wait
- One user reports a variation where double-clicking is now required instead of single-clicking
- A related discussion thread exists in the Shopify community forums
The issue remains unresolved and is significantly impacting users’ ability to update their websites.