Why does my cursor turn into a grabbing hand in theme settings?

Store Design

Topic summary

Users are experiencing a cursor issue in the theme settings where the cursor unexpectedly changes to a grabbing hand icon, preventing normal navigation.

Key Problem:

  • The issue occurs when attempting to click on “header” in theme settings
  • Once triggered, users can only navigate within the left sidebar (theme settings panel)
  • Movement around the main store preview area becomes impossible

Impact:

  • Multiple users report this as a recurring problem
  • Initially appeared to prevent saving work, forcing users to exit and redo changes

Workaround Found:

  • Using Ctrl + S keyboard shortcut allows saving work despite the cursor issue

Status: The problem remains unresolved, with no official fix identified. Users continue to encounter this bug repeatedly during theme customization.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

While i was going to click on “header” the cursor became a grabbing hand and i cant move around the store anymore only on the left where theres all themes settings.

4 Likes
2

I got the same issue

3 Likes
3

This happens to me every time as well.

4

Having same issue. I can’t even save my work so I have to exit and redo all the changes I made…

5

I spoke too son. Ctrl + S allowed me to save the work. This has happened to me multiple times.

1 Like